Return Policy

🔄 Return Eligibility

At Ellynest, we want you to be completely satisfied with your purchase. If you're not entirely happy, we gladly accept returns and exchanges under the following conditions:

• The item must be unused, in original condition, and with the original packaging intact.

• Returns must be initiated within 14 days of receiving your order.

• A proof of purchase (e.g., order confirmation or invoice) is required for processing.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order products.

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will happily replace the item or issue a full refund. In such cases, you may need to send us images of the item and packaging to expedite the process.

💰 Refund Process

Once your return is received and inspected:

• Approved returns will be refunded to the original payment method used.

• Refunds typically take 5–10 business days to process.

• Shipping fees are non-refundable unless the return is due to an error on our part.

📦 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error or defect on our part. For tracking purposes and to ensure your return is processed smoothly, we recommend using a traceable shipping service.

• Return Address:
  BELLASOLE PTE. LTD.
  149 Lorong 1 Toa Payoh #08-961, Singapore (310149)

❓ Need Help?

If you have any questions or need assistance with your return, don’t hesitate to contact us:

• Email: webstore@ellynest.com